Question

Service terms were updated, but Expired/Stopped subscription is not terminated according to new Service Terms.

Answer

Shutdown date is calculated when Expiration date passed, Terminate Date is calculated when Shutdown date passed. These dates are not re-calculated if settings in service terms were changed.

After subscription passed Terminate Date - system decides whether to destroy service or not - according to the Service Terms that were effective on the TerminateDate.

Feature request to enable synchronization of Terminate Date with Service terms has been submitted with ID PFR-2091.

Internal content