Symptoms
Customer has big amount of application users. He is trying to create new application user, but operation takes long time and in 5 minutes error Service unavailable
is returned in OA Customer Control Panel. Mentioned negative impact appears if both following conditions are true:
1. APS application requires uniqueness verification of some parameter of new application user (e-mail address for example)
2. End customer has big amount of application users (several thousands)
Cause
This is a result of bug APS-15604: aps 1.2 setting uniqueness checking takes too long, resulting in timeout in CCP UI
Resolution
Please contact your TAM or PTA to trace the status of APS-15604.
As a workaround, it is possible to increase Apache timeout at OA Control Panel / Branding host:
Add directive
Timeout <VALUE>
in file/usr/local/pem/etc/apache/httpd.conf_pem.override
Default timeout is 300 (5 minutes)Reload Apache configuration:
/etc/init.d/pemhttpd reload (in case of Legacy Shared Hosting)