Symptoms
On an attempt to create either archive (GZIP, TAR, ZIP) of a directory containing sub-directories in File Manager, the following error is thrown:
Unable to create archive.
Unable to download file from FTP: **/webspace/httpdocs**
Cause
Software issue POA-95506: Problem in implementation in elFinderVolumeFTP.class.php that contains issue in ftp_download_files that used for archiving.
Resolution
The workaround for this issue is:
Manually create an archive of the required directory (.zip for expample):
zip -r dir1.zip dir1
Assign it to a webspace user and group:
chown webspuser:webspgroup dir1.zip
Set correct permissions:
chmod 755 dir1.zip
If you have inquiries regarding the status of the software issue, please contact your Technical Account Manager or the Pooled Technical Associates team at pta@odin.com