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Article ID: 128626, created on Apr 7, 2016, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


There is no Download link under Top > Billing Director > Receivable > Mass Printing > Print Queues > PDF document for some print queues.


The issue is caused by current clustering mechanism. Let us imagine we have two backend servers -- and In the database OBAS stores print queues paths like /var/opt/hspc-data/HSPC/PrintQueue/20.pdf, while on servers themselves OBAS distributes those files randomly, so that, for instance, /var/opt/hspc-data/HSPC/PrintQueue/19.pdf is stored on and /var/opt/hspc-data/HSPC/PrintQueue/20.pdf -- on


Such behavior was classified as the software issue PBAS-30276 and will be fixed in future OBAS releases.

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As a workaround, please mount /var/opt/hspc-data/HSPC/PrintQueue/ directory on all backend nodes to the frontend node using SMB or NFS technology.

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