Symptoms

VE operational task failed with the following output:

Request to APS controller failed:
{message:P100001: Operation failed; details: [Failed to execute command in VE]}

Error in Viruozzo logs on HW node in /var/log/parallels.log (/var/log/prl-disp.log for VZ7):

/disp:13766:15705/ VM command 'DspCmdVmLoginInGuest' with uuid = {complete UUID}
finished with result PRL_ERR_VM_EXEC_GUEST_TOOL_NOT_AVAILABLE (0x80034001) )
{complete UUID}

VE does not respond to the direct console commands:

[root@server]# prlctl restart [VE UUID]
Restarting the VM...
Failed to restart the VM: Operation failed. Failed to execute the operation.

Cause

VE GuestTools package is broken or outdated.

Resolution

Check the GuestTools version currently installed:

[root@server ~]# prlctl list -i [VE UUID] | grep Tools
GuestTools: state=outdated version=6.9.23859.1130710
[root@server ~]# rpm -qa parallels-server
parallels-server-6.11.25106.1228413-1.el6.x86_64

  1. Update GuestTools package inside the VE, using the Install / upgrade / remove Guest Tools in Linux VM KB article.

  2. Re-run the failed task.

Internal content