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Article ID: 128532, created on Mar 9, 2016, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


When under Top > Billing Director > Product Manager > Hosting Plans > Hosting plan name Licenses tab is clicked Application error appears with the following in its problem report:

Error-TEXT: 50:44] [FATAL] [11271] [Error::throw] URI handler (HSPC::BM::HP::Plan->teaser_office) error: Can't call method "id" on an undefined value at /usr/local/share/perl5/HSPC/MT/BM/HP/Control/ line 104.


Such behavior was classified as the software issue PBAS-30258. It was fixed in OBAS 4.5.6


To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5

If upgrade is not an option for you, below is the hotfix for 4.5.5 version

To prevent future errors, please download the hotfix for OBAS 4.5.5 64-bit and install it by running

# rpm -Uvh hspc-bm-lm-4.5.5-53.swsoft.x86_64.rpm
# service hspcd restart

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

To fix the plans already affected, please contact Odin Technical Support.

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