Search Engine: Elastic

Article ID: 128512, created on Mar 6, 2016, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation


There is a task failing with:

    Queue name vps_operations_101
    Task name       Plesk in VPS 101 : configure zones for 'domain_name'
    Method name     configureDomainZone on SCREF:PleskBridge:0
    Last execution output   
    https://<ip_addr>:8443/enterprise/control/agent.php : protocol misconfiguration

Searching in /var/log/poa.log or debug log in Plesk, the Plesk API request can be obtained:

    [2015-06-17 16:32:21] DEBUG [api-rpc] Incoming API-RPC request [708c3374eca8a5b5839f719c32ff8128]:
    <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
    <packet version="">

Check domain ID for the problematic domain name in Plesk database:

    mysql> select id, name from domains where name = '';
    | id | name             |
    |  9 |      |


The domain was deleted and created again on the side of Plesk, which changed the domain ID in Plesk scope. Changes should be reflected in OA database in order to restore the correct linkage.


Update OA database with the correct domain ID value. Contact Odin Technical Support in order to complete the operation.

Additional Info:

The similar error may also be caused by desynchronization of Domain Owner's ID. See also "Task to register Plesk's domain fails. Protocol misconfiguration".

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