Symptoms
There is a task failing with:
Queue name vps_operations_101
Task name Plesk in VPS 101 : configure zones for 'domain_name'
Method name configureDomainZone on SCREF:PleskBridge:0
Last execution output
https://<ip_addr>:8443/enterprise/control/agent.php : protocol misconfiguration
Searching in /var/log/poa.log or debug log in Plesk, the Plesk API request can be obtained:
[2015-06-17 16:32:21] DEBUG [api-rpc] Incoming API-RPC request [708c3374eca8a5b5839f719c32ff8128]:
<?xml version="1.0" encoding="UTF-8" standalone="no" ?>
<packet version="1.4.0.0">
<dns>
<get_rec>
<filter>
<domain_id>3</domain_id>
</filter>
</get_rec>
</dns>
</packet>
Check domain ID for the problematic domain name in Plesk database:
mysql> select id, name from domains where name = 'example.com';
+----+------------------+
| id | name |
+----+------------------+
| 9 | example.com |
+----+------------------+
Cause
The domain was deleted and created again on the side of Plesk, which changed the domain ID in Plesk scope. Changes should be reflected in OA database in order to restore the correct linkage.
Resolution
Update OA database with the correct domain ID value. Contact Odin Technical Support in order to complete the operation.
Additional Info:
The similar error may also be caused by desynchronization of Domain Owner's ID. See also "Task to register Plesk's domain fails. Protocol misconfiguration".