Symptoms
When logged into CCP and going to Office 365, you are only able to select the domain and licences tab. If you then try to click on Users or General tab, it loops back to either the domain or licences tab.
Clicking on 'Manage' button for O365 tile on CCP Home tab, the following error is shown:
An unforeseen error occurred. Please contact info@example.com.
Error ID: 1449824404237
At the same time the following error can be found in /var/log/poa.log:
Feb 24 05:46:56 OSSCORE : DBG [rest:3988 1:7144:1b0c SAAS ]: [ APSC] Can not found resource of type 'http://www.parallels.com/Office365/Office365app/1.9' in context
Cause
Incomplete Office 365 instance upgrade caused inconsistency of Office 365 APS recourds linkage.
Resolution
Contact Odin Technical Support to apply the fix.