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Article ID: 128504, created on Mar 5, 2016, last review on Jun 28, 2016

  • Applies to:
  • Operations Automation


There is a number of errors like below shown in CCP > More Services > Directory Synchronization > Sessions:

ID  40235
Status  Error
Message User 'XXXXXX' failed with error: 'User with login 'XXXXXX@domain.local' already exists.', 1103
Directory Name  CN=XXXXXX,CN=Users,DC=domain,DC=local


The user has already been created in the Provider's AD.


To make OA ignore this and just overwrite the user's data from the Customer Active Directory, in CCP > Directory Synchronization > Service > Service Configuration tab temporarily change Conflict Resolution Policy from Resolve manually to Overwrite (Customer's data overwrites corresponding Service User). The next ADSync session will successfully synchronize such users.

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