Symptoms

Attempt to download PDF version of the document fails:

Template is not found. Can not send notification.

Cause

Notification template is not active.

Resolution

  1. Check what PDF template is used for the document type attempted to be downloaded:

    Home> System> Settings> Notifications> Common Notification Settings> PDF Templates

  2. Check that the notification template is active, activate it if not.

    Home> System> Settings> Notifications> Notification Templates

Internal content