Symptoms

Customer cannot upgrade Plesk license provided within OSA subscription.

Subscriptions > click subscription > [Licenses] tab > click license > [Upgrade License]

Below is the error:

Empty "IN" operator value list passed.

Checking the license status:

BA > Services > Licenses > Searched for license
License it not synced.

Syncing the license results in 

Discrepancy is found. License on KA contains: REINSTATE_SUS unlike a PBA.

Cause

The issue is software related with ID PBA-62504

Resolution

The issue will be fixed in one of the future product updates.

Apply the following workaround:

  1. Check in PBA DB by the license feature:

        select * from "KA_Feature" where "FeatureID"='REINSTATE_SUS'; 
       FeatureID   | SortNumber | UserArc |  DateArc   | resourceID
    ---------------+------------+---------+------------+------------
     REINSTATE_SUS |       3384 |       1 | 1386672995 |     100628

  2. Look for this resource in the subscription resources and service plan. Most probably this resource is not present in both.

  3. Add resource rate for resource 100628 using Configure Licenses/Features button and synchronize the subscription(s), synchronize the license then upgrade the license.

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