Symptoms
'Microsoft Office 365' tab is missing in CCP.
Clicking on 'manage' under Office 365 section in Home menu returns the error:
An unforeseen error occurred. Please contact info@domain.com.
Error ID: 1449824404237
Navigation returned empty in /var/log/poa-ui.log
on UI server:
2015-12-11 11:52:33,872 2e0489fc87 ec-18 DEBUG APS2CustomUIHelper Call navigation: Navigation: {placeholder=http://www.aps-standard.org/ui/service, locale=en_US, depth=10}
2015-12-11 11:52:34,113 2e0489fc87 ec-18 DEBUG APS2CustomUIHelper Navigation returned: Navigation: {items=null, context=null}
The following error can be found in /var/log/poa.log
:
Dec 11 11:52:34 osscore01 : DBG [rest:10723 1:1523:a8382b90 SAAS ]: [ APSC] Can not found resource of type 'http://parallels.com/aps/types/pa/account/1.0' in context
Cause
The issue is recognized under internal IDs APS-30932 and APS-30933.
Some accounts miss the "http://parallels.com/aps/types/pa/account" APS type after upgrade from 5.5 to 6.0.
Resolution
Contact Odin Technical Support to apply the fix.