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Article ID: 127797, created on Dec 18, 2015, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


Customer placed an order and successfully paid it via PayPal. Some time after the transaction is completed the REVERSED response is received from PayPal side,

Meaning of PayPal payment statuses can be checked on this page

Nevertheless, in OBAS the transaction is in Pending status instead of Refunded.


Such behavior was classified as the software issue PBAS-30107 and was fixed in OBAS 4.5.5 release.


To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

If upgrade is not an option for you, there is a hotfix for 4.5.3 version.

To install the hotfix, please download an appropriate rpm package depending on your OS capacity

32-bit: hspc-plugin-pp-op-paypal_adaptive-4.5.3-57.swsoft.i386.rpm

64-bit: hspc-plugin-pp-op-paypal_adaptive-4.5.3-57.swsoft.x86_64.rpm

and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-pp-op-paypal_adaptive-4.5.3-57.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -hspc-plugin-pp-op-paypal_adaptive-4.5.3-57.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

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