Mailbox was not moved to Exchange 2013 store after organization migration.

Modified on: Thu, 23 Jan, 2020 at 5:21 AM

Operations Automation Operations Automation:6.0 Operations Automation:6.x

Symptoms

Cause

Mailboxes incorrectly migrate to new Exchange version (they remains in old store) if service template activation parameter "Provision mailboxes of a subscription to the same mail store" set to value "Yes, try to use same store" due to software issue #POA-94560.

Resolution

For future migrations: set value "No, use any valid store" for activation parameter "Provision mailboxes of a subscription to the same mail store" of all Exchange service templates.

For completed migrations: check that mailboxes of migrated organizations located on Exchange 2013 stores. If no, move mailboxes to Exchange 2013 store via PCP (Services > E-mail > Organizations (Version = "2013 Ent") > %ORGANIZATION% > Mailboxes tab).

Internal content

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