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Article ID: 127396, created on Nov 12, 2015, last review on Nov 12, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


POA task related to Microsoft Office 365 fails with the following output for subscription with Exchange Online Archiving addon:

Application configuration script reported errors: '
error id "validation-error", setting id "Configuration": Method edit_customer calling failed. Reason:InvalidOfferIdFault Method: ValidateOrder ({"ExtensionData":null,"CustomerId":"f60b79cf-798f-ffff-ffff-0ae1b78976ff","OfferId":"CABF9525-DA77-4A18-89AB-683C3023F89A","PartnerId":0,"Quantity":20,"RelatedSubscription":null})

The KB article 119166 has been checked and the offers are compatible with customer's plan.


The task in question fails due to the fact that addon Exchange Online Archiving with OfferId CABF9525-DA77-4A18-89AB-683C3023F89A is not supported by Office 365 APS 1.2 application. Such limitation is considered to be a software issue with ID #APSA-5368.


The issue can be workarounded by configuring this offer as Partner Access addon in the Office 365 Application resource type. It should be configured on 'Activation parameters' tab for the resource Office 365 Application under 'Provider CP' > 'Applications' > 'Microsoft Office 365' > 'Resource Types' > 'Office 365 Application'

Also it is needed to create additional resource type for Exchange Online Archiving with type Application Counter (Unit) and configure BA plans accordingly. Unfortunately there will be no possibility to assign addon to users in OA CCP, but the assignment can done in Microsoft Online Portal.

The final step is to modify synchronization script located in AppRoot/App_Code/SyncHelper.cs. It is needed to uncomment the following lines:

//Guid exchangeArchivingAddon = new Guid("CABF9525-DA77-4A18-89AB-683C3023F89A");
//if (offerId.Equals(exchangeArchivingAddon))
//      // W/a for APSA-5368
//      continue;

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