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Article ID: 127364, created on Nov 9, 2015, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


  1. When logging on on to PA as reseller's staff member via Administrator's Branding user is automatically logged out.

  2. Reseller does not have own webspaces or branding.


The behavior was considered as internal software issue #PPA-2992 and will be fixed in future PA updates.

The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

Subscribe to our knowledge base - each product update comes with corresponding KB article:


There are two possible temporary workarounds for this issue:

  1. Login as Reseller (owner of required staff member) and create Branding.
  2. Another way - Login as Reseller (owner of required staff member) switch to Hosting CP and create webspace.

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