Search Engine: Elastic

Article ID: 127330, created on Nov 4, 2015, last review on Nov 4, 2015

  • Applies to:
  • Business Automation 5.5


Provider puts some non-free subscription on Administrative Hold. Will subscription be billed for the period it is on hold? When Billing order will be generated?


In general, subscription that has been successfully provisioned is deemed to consume Provider's 'resources', even if its service is on hold (stopped).

That is why subscription will still be billed for resource overusage and plan/resource recurring fees for the period while it is on hold.

However for subscriptions being on hold no orders are generated. Billing / Renewal orders will be generated soon after subscription is released from hold when it will be a time for renewal / billing. (Renewal order is usually generated the next Daily Billing, and Billing Order generated on the nearest Account statement day.)

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

Email subscription for changes to this article
Save as PDF