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Article ID: 127074, created on Oct 2, 2015, last review on Oct 2, 2015

  • Applies to:
  • Business Automation 6.0


Provider Configured Notification template to be sent out when Account information is changed. However during a test, no e-mail sent after Account information is updated.


Corresponding event handler missing or incorrectly set up.


Open Home - System - Settings - Events - Event Type Account Information Updated - Event Handlers Verify that Event Handler of MESSAGE object and method AccountNotification is present and correctly configured. Refer to corresponding documentation on how to properly configure account notifications.

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