Symptoms
When trying to remove domain from SpamExperts you get:
An unforeseen error occurred
or
An internal error has occurred
In /var/log/poa.log on OA management node you see errors like this:
Mar 5 01:28:08 linmn01 : DBG [UI:fdfe217c:731461:1425536887758 RequestProcessor-671289 pau 1482128350]: com.parallels.pa.service.dns.DNSBaseManagerImpl Entering getDNSRecord, record_id: 176215
Mar 5 01:28:08 linmn01 : DBG [UI:fdfe217c:731461:1425536887758 RequestProcessor-671289 pau 1482128350]: com.parallels.pa.corba.ServiceInvoker Rethrowing ready-to-use exceptionPlesk.ErrorHandling.dns.NoSuchDnsRecord: IDL:Plesk/ExSystem:1.0 at com.parallels.pa.service.dns.ejb.DNSBaseManagerBean.getDnsResourceRecord(DNSBaseManag
erBean.java:235) ~[dns-ejb.jar:na] at sun.reflect.GeneratedMethodAccessor189.invoke(Unknown Source) ~[na:na] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.7.0_55] at java.lang.reflect.Method.invoke(Method.java:606) ~[na:1.7.0_55]
The following query returns not empty result:
SELECT * FROM aps_service_instance_resources asir
WHERE asir.resource_type = 'dns.record.substituted'
AND requirement_id LIKE 'MX%'
AND NOT EXISTS (SELECT 1 FROM dns_resource_records drr WHERE drr.rr_id = asir.resource_id::int)
AND asir.service_instance_id IN (SELECT service_instance_id FROM aps_service_instances asi WHERE asi.service_id = 'context' AND asi.app_instance_id = APP_INSTANCE_ID);
Note: in query above <APP_INSTANCE_ID> should be replaced with application instance ID of Spam Experts application from the affected subscription.
Cause
Issue is caused by software issue with ID #POA-89848 'Unable to remove domain from SpamExperts if substituted MX record was deleted beforehand'.
Resolution
Please contact Odin Technical support to apply the workaround.