Search Engine: Elastic

Article ID: 127038, created on Sep 29, 2015, last review on Sep 29, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


When trying to remove domain from SpamExperts you get:

An unforeseen error occurred
An internal error has occurred

In /var/log/poa.log on OA management node you see errors like this:

Mar  5 01:28:08 linmn01 : DBG [UI:fdfe217c:731461:1425536887758 RequestProcessor-671289 pau 1482128350]: Entering getDNSRecord, record_id: 176215
Mar  5 01:28:08 linmn01 : DBG [UI:fdfe217c:731461:1425536887758 RequestProcessor-671289 pau 1482128350]: Rethrowing ready-to-use exceptionPlesk.ErrorHandling.dns.NoSuchDnsRecord: IDL:Plesk/ExSystem:1.0         at ~[dns-ejb.jar:na]      at sun.reflect.GeneratedMethodAccessor189.invoke(Unknown Source) ~[na:na]       at sun.reflect.DelegatingMethodAccessorImpl.invoke( ~[na:1.7.0_55]         at java.lang.reflect.Method.invoke( ~[na:1.7.0_55]

The following query returns not empty result:

SELECT * FROM aps_service_instance_resources  asir
WHERE asir.resource_type = 'dns.record.substituted'
AND requirement_id LIKE 'MX%'
AND NOT EXISTS (SELECT 1 FROM dns_resource_records drr WHERE drr.rr_id = asir.resource_id::int)
AND asir.service_instance_id IN (SELECT service_instance_id FROM aps_service_instances asi WHERE asi.service_id = 'context' AND asi.app_instance_id = APP_INSTANCE_ID);

Note: in query above <APP_INSTANCE_ID> should be replaced with application instance ID of Spam Experts application from the affected subscription.


Issue is caused by software issue with ID #POA-89848 'Unable to remove domain from SpamExperts if substituted MX record was deleted beforehand'.


Please contact Odin Technical support to apply the workaround.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

Email subscription for changes to this article
Save as PDF