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Article ID: 127025, created on Sep 27, 2015, last review on Dec 1, 2015

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


When a customer logs into Horde webmail of <MAIL_USER_1>, closes the tab, and then tries to log into webmail as <MAIL_USER_2>, login failed error is thrown.


The problem occurs because browser uses the same session for opening webmail from CCP. The request POA-80805 has been submitted to change such behavior in future versions.


Please contact your account manager to trace the status of the request POA-80805. Possible workarounds for the issue are the following:

  • Log-off in the first web mail window explicitly
  • Use different browsers for different logins

Also alternative webmail solutions supported in OA (AtMail, Open-Xchange) can be used.

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