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Article ID: 126762, created on Aug 31, 2015, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5


The task for provisioning Lync license fails with the following error in case if customer has DNS hosting subscription and the limit for DNS resource is reached:

Task ID 3444274
Task name       Provisioning "LyncUserLicense" for APS application Microsoft Lync Hosting Pack v2
Task description        Provisioning resource 21352977-16fd-4014-a4d1-b5d749f7e123 of type "userLicenses" ( for APS application Microsoft Lync Hosting Pack v2. Additional info: Assigning Lync license for user test@example.tld
Queue status    Running
Start not earlier than  Jul-24-2014 10:24
Method name     taskExecuteWorkflow on SCREF:SaaSManagerTasks:0
Last execution output   Internal error: Provisioning is being executed by the application.
Additional info: One more try of assigning Lync license for user 'test@example.tld' after 'Creation of resource with type '' is not allowed.' error.


The issue is considered to be a software issue with ID APS-19854.


Please update to OA 6.0 Update 3 to fix the issue. As a workaround you may increase the limit of DNS resource, it will not be actually consumed after the task is completed.

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