Symptoms
Message Information: You have an unread news message from your provider. Read Now
is shown after logging to CCP even after end-user has marked the message as read.
Cause
It is shown at every login because the parameter Show
in Top > Marketing Director > Announcement Manager > News Messages is set to On each login
.
Resolution
To make messages disappear after they are marked as read, change the value of Show
parameter to Only once
. See the documentation for reference:
Creating News Message in OA 5.4
Creating News Message in OA 5.5