Symptoms

There are orders of different types that fail with an error message:

Transaction 'ID' does not exist

Cause

An incorrect error message is reported due to the bug with id #PBA-64325 ("Order fails with "Transaction 'ID' does not exist" instead of actual OA error").

Resolution

On BA 6.0.4 one of the below ways are possible:

  1. Update to BA 6.0.5 where the bug is fixed (actaul error message is reported).
  2. Install hotfix 126021.

  3. Fix the specific order:

    a) Find out an actual error message - tail /usr/local/bm/log/scheduler.log > /tmp/somefile while resubmitting an order for provisioning.

    b) Open the /tmp/somefile log and find an actual error

    c) Fix an issue on OA side

    d) Resubmit an order for provisioning

Internal content