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Article ID: 126592, created on Aug 18, 2015, last review on Aug 18, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


A document was paid with an Online Payment and processed successfully but the Online Payment is missing under Top > Billing Director > Report Manager > Collected Cash Report for the corresponding period.

Let us say the ID of the Payment in question is 300.

Online Payments with neighbouring numbers (#299 and #301) are both present in the report.


Online Payment ID link to the transaction it was paid with is broken. To verify that, please go Top > Billing Director > Receivable > Documents > Payments > Online Payment #300. If the Transaction string is missing there, that is the case.


It requires complex manipulations with the database to fix the issue, therefore please contact Odin Technical Support for assistance.

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