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Article ID: 126577, created on Aug 17, 2015, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


  1. Not possible to create Subscription with system user name started with digits.

  2. Task "Create the web hosting on the webspace" is failed with error:

    Last execution output   Login "123jdoe" is invalid.


The behavior was considered as internal software issue with id PPA-2604:

Webspace system user name cannot start with digit, but the PA allows submitting it.


The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

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As a workaround you can perform following steps:

  1. Login to PA as Administrator and cancel task tree in Task Manager related to subscription provisioning.

  2. Login as Customer, switch to affected subscription, go to Webspaces tab and remove webpspace with Failed provisioning status.

  3. Recreate webspace with system username started with symbols.

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