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Article ID: 126421, created on Aug 3, 2015, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


  1. Reverse DNS zone configured according to PA Operation Guide

  2. PTR records for IPv4 and IPv6 are not being created even though PTR records exist in DNS template.

  3. DNS template contains:

    <ip.web> / 24   PTR     <domain>.
    <ipv6.web> / 64 PTR     <domain>.


The behavior was considered as internal software issue with id PPA-2584 and will be fixed in future PA updates.

The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

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Create PTR records for corresponding domains manually following the steps below:

  1. Login to PA as Administrator

  2. Go to Services > DNS Zones > DNS > Reverse DNS Zones > <Reverse DNS zone> and add required PTR record manually.

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