Search Engine: Elastic

Article ID: 126411, created on Aug 2, 2015, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


A customer tries to reset the password by clicking "Forgot your password?" link but he does not receive any authorization code via e-mail.


When a customer presses on "Forgot your password?" link, Event #61 "Password reminder requested" is launched and authorization code is sent out by a notification action.


Please check customer settings as described in Customer does not receive e-mail notifications.

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