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Article ID: 126355, created on Jul 28, 2015, last review on Jul 28, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


Error occurred while domain provisioninig. From the Top > Action Log > Failed action > problem report:

[ERROR] [8477] [HSPC::MT::DM::report_to_action_log] Domain domain.tld. Error occurred while registration. Error: Can't create contact. Invalid suffix field!.


Invalid "House suffix" value was set for the Registrant Contact. In the problem report the following XML API request could be found:

[2015/06/12 00:59:16] [INFO] [8477] [HSPC::MT::Plugin::DM::OpenProvider::_send_request] next XML without "\n" symbols after ">" symbols will be sent to registrar:
<?xml version="1.0" encoding="UTF-8"?>
<suffix>2&amp;#xBA;</suffix>         <----------- invalid suffix  -----------------


  1. Set the correct "House suffix" under Top > Service Director > Domain Manager > Domains > domain.tld > Contact info tab.
  2. Redo the task in question under Top > Configuration Director > Logging and Errors > Action Log > Task queue.

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