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Article ID: 126182, created on Jul 14, 2015, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


Domain registration with Ascio plugin fails with the following error in the OBAS log (/var/log/hspc/hspc.log):

[ERROR] [31461] [HSPC::MT::DM::report_to_action_log] Domain domain.tld. Error occurred while registration. Error: a:DeserializationFailed, The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter The InnerException message was 'There was an error deserializing the object of type Ascio.Datas.Registrant. Unexpected end of file. Following elements are not closed: OrgName, registrant, CreateRegistrant, Body, Envelope. Line 26, position 18.'. Please see InnerException for more details.. [undef]
Error-LOCATION: /usr/lib/perl5/site_perl/5.8.8/HSPC/


There is an ampersand("&") symbol in the name of the account the domain is being registered under. Such behavior was classified as the software issue PBAS-29808 and was fixed in OBAS 4.5.4 release.


Upgrade OBAS to the latest version.

If upgrade is not an option for you, please download a hotfix for 32-bit OS for OBAS 4.5.3 and install it by running

# rpm -Uvh hspc-plugin-dm-ascio-4.5.3-34.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Note that the hotfix installation will cause downtime for not more than 5 minutes.

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