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Article ID: 126071, created on Jul 2, 2015, last review on Mar 7, 2016

  • Applies to:
  • Plesk Automation
  • Service provider products licensing


  • I have an issue with my account
  • I want to manage or update my contact or billing information in Online Store account


  1. If you cannot login to your Online Store account, try to reset the password.

    Check this article:

    • 116447 I cannot log in to my Online Store account
  2. If you need to modify your contact information, account email address or manage your primary and secondary contacts, go to My Contacts menu and follow steps given here:

    • 115936 How do I change my contact information in Online Store account?
    • 116460 How do I add new contact details to my Online Store account?
    • 116461 How do I remove a contact from my Online Store account?
  3. If you need to manage your billing details, go to My Billing Accounts menu and refer to:

    • 116524 How can I change credit card details in my Odin Online Store account?
    • 116525 How to add new billing information to my Odin Online Store account?
    • 115950 How can I remove credit card details from my Online Store account?
  4. Did your order failed as fraudulent? Probably, there are wrong contact and billing details in your account.

    See article for more details:

    • 126066 Online Store error: order is identified as potentially fraudulent

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