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Article ID: 125726, created on Jun 3, 2015, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


  1. Error on attempt to download a file with language specific symbols in name (e.g. T├ęst.jpg):

    Internal error: Downloading the file failed.
    Message Downloading the file failed.
    File    FileManager.php
    Line    955
    Type    PleskUtilException
  2. In /usr/local/psa/admin/logs/panel/log with enabled debug the error message is:

    failed to open stream: FTP server reports 550 The system cannot find the file specified


The behavior was considered as internal software issue with #PPA-2087 and it was fixed in PA 11.5 MU#11. File manager can't download files with non-ASCII characters in path. FTP protocol doesn't support UTF-8 names generally.


In order to fix the issue please install update 11 as described in the article.

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