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Article ID: 125699, created on Jun 1, 2015, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


Scheduled backup does not work but can be taken manually.

There are hanged pmm-ras and backup process(es) on the management node.


The service nodes where the backup operation was being executed was restarted. Backup manager did not throw an error but looped itself indefinitely waiting for the /usr/local/psa/admin/bin/pmmcli --get-task-status to return status successful.

The behavior in known as software issue PPA-2347.


The fix is uncluded in Plesk Automation MU#14. Instructions on installing PA updates can be found here.

In case the udpate cannot be installed right away the workaround for the issue is to kill the hanged pmm-ras and backup processes on the management node.

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