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Article ID: 125283, created on Apr 25, 2015, last review on Apr 25, 2015

  • Applies to:
  • Business Automation 5.5


Under BA Home> Operations> Resellers> select_some_reseller> To Control Panel link, CCP is opened instead of RCP. Also the same account in OA is shown under Customers, not Resellers.


Reseller is created in the system when a customer buys special subscription, which is based on resellers service template. To convert an account into reseller in OA the following setting in resellers service template is used:

External Provisioning Template - PEM Reseller

For details check chapter 4 of PBA Getting Started - Resellers guide.


Make sure that External Provisioning Template is set to PEM Reseller in resellers service template.

If reseller is a new one and is in Not Initialized status yet, cancel current resellers subscription in BA and purchase a new one based on corrected service template.

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