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Article ID: 125238, created on Apr 17, 2015, last review on Mar 7, 2016

  • Applies to:
  • Plesk Automation
  • Service provider products licensing


When the invoice from Online Store account is opened in browser, it is empty or does not show any purchase details.


Outdated version of PDF reader plug-in installed in the browser.


Please, either update PDF reader plug-in in your browser, or download the invoice, following steps below:

  1. login to your Online Store account at;
  2. Go to 'My Invoices' section;
  3. Find the invoice in question in the list;
  4. Click 'Print' button next to the invoice number;
  5. When the invoice is opened in your browser in the incorrect way, find 'Download' option in the PDF reader;
  6. Save the invoice to your computer. After that, open saved copy of the invoice.

The invoice should open fine when saved locally.

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