Search Engine: Elastic

Article ID: 124836, created on Mar 12, 2015, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


We have noticed some of the change orders (e.g. unprocessed orders to switch the service plan, subscription period) are getting canceled automatically by Billing. Why?


This is a new functionality that is implemented in BA 6.0 and in BA 5.5 starting from 5.5.8, please refer to the description of these changes in release notes:

BA 6.0 notes (see description of PBA-53211)

BA 5.5.9 notes (see description of PBA-58427)

This was done to avoid an issue with the change orders stuck in provisioning forever as it used to be in PBA 5.5.x (please refer to the kb #116446 ).


A new change order must be placed.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF