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Article ID: 124775, created on Mar 9, 2015, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


When I go Top > Service Director > Plesk Manager > Domains > domain.tld and press "Log in to CP" I receive an Application Error and in the corresponding problem report there is the error

Can't load plesk client cache!

The issue affects many Plesk domains in Status Synchronized ( Active ).


There is a task named Plesk cache update that gathers information from Plesk nodes into PBAS.

It fails by timeout as it follows from /var/log/taskman.log:

[2015/03/09 14:12:19] [ERROR] [14029] [HSPC::Taskman::call_task] <=== Task #37 failed locally: 500 read timeout at /usr/lib/perl5/site_perl/5.8.8/HSPC/ line 289


Increase the Plesk cache update task timeout it is described in

A task fails with error: "500 read timeout at"

and restart the task.

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