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Article ID: 124769, created on Mar 9, 2015, last review on Mar 9, 2015

  • Applies to:
  • Business Automation 5.5


Order cancellation (or cancellation order) fail with an error message:

No response from the backend

The same is seen in the logs:

#101 DB Connection fatal error: ODBC error #08S01: No response from the backend;


Such error usually occurs because method ServiceDestroy fails with an exception. There are two related bugs - PBA-36214 ("Not possible to cancel an order when there is no account in POA") and PBA-36014 ("Cancellation of SO with services based on PEMGATE fails with "No response from the backend").


Fins an actual error from POA side - PEMGATE.log or poa.debug sahll reveal it. Resolve an issue from POA side and then try cancel the service again.

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