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Article ID: 124563, created on Feb 24, 2015, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


I am trying to register a new domain with the OpenProvider plug-in but I am getting the following error

Passport number or social security number cannot be blank.

There are more details In OBAS logs:

    'errormsg' => 'An unknown domain error has occurred; for more details, please refer to the registry message below: Passport number or social security number cannot be blank'


Error-TEXT: 38:47] [ERROR] [3645] [HSPC :: MT :: DM :: report_to_action_log] domain.tld Error occurred during registration. Error: Can not create contact. Invalid vat number !.


Since January 2015 Spanish ID is required to register a domain with OpenProvider.

Such behavior was classified as the software issue PBAS-29755 and was fixed in OBAS 4.5.5 release.


To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.

If upgrade is not an option for you, please find hotfixes for 32-bit and for 64-bit OS versions.

To install the hotfix for 32-bit OS, please run

# rpm -Uvh hspc-plugin-dm-openprovider-4.5.5-29.swsoft.i386.rpm
# hspc-upgrade-manager --finish

To install the hotfix for 64-bit OS, please run

# rpm -Uvh hspc-plugin-dm-openprovider-4.5.5-29.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

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