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Article ID: 124240, created on Jan 22, 2015, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


Unable to update mail user password with encrypted value in case of maibox user has access to Control Panel.


The issue is considered to be a software issue #PPA-2287 and will be fixed in future product updates.

Please use provided ID to track maintanance in PPA release notes.

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As temporary workaround, you can restrict access of mailbox user to CP:

  1. Login to Customer CP.

  2. Go to Mail > Mailbox.

  3. Uncheck option "Access to the Control Panel"**.

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