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Article ID: 124079, created on Dec 29, 2014, last review on Sep 22, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5


I created a Virtual Machine in OBAS but I try to synchronize it I get the following error in the Action Log:

Parallels Server Virtual Machine Management; Can't synchronize virtual machine Error invoking external utility: Can't login in VM. Unable to open new session in this virtual machine. Make sure the latest version of Parallels Tools is installed in this virtual machine and it has finished booting


Odin Tools in not installed inside the VM or need to be reinstalled.


Install Odin Tools. It can be done from the node:

# pctl installtools <virtual machine hostname>

or from within the VM:

[root@localhost ~]# umount /dev/cdrom
[root@localhost ~]# mount -o exec /dev/cdrom /media/cdrom
mount: block device /dev/sr0 is write-protected, mounting read-only
[root@localhost ~]# cd /media/cdrom
[root@localhost cdrom]# ./install 

400e18f6ede9f8be5575a475d2d6b0a6 caea8340e2d186a540518d08602aa065 624ca542e40215e6f1d39170d8e7ec75 70a5401e8b9354cd1d64d0346f2c4a3e

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