Symptoms
OpenXchange task fails with the following error:
Task ID 3957772
Queue name aps_application_instance2425
Task name APS application 'Open-Xchange', id 109, instance 2425 -> service 'account', instance 19014: executing configuration script
Belongs to groups user11239_2425_334404770
Subscription ID 1000001
Queue status Failed
Start not earlier than Mar-17-2014 10:57
Method name taskExecuteApplicationInstanceScript on OBJREF:SaaSManagerTasks:0:getAPSExternalTasks:0
Last execution output Execution of configuration script for instance with id 19014 of service with id account of instance with id 2425 of application with id 109 failed - returned value: -1 output: '' errors: 'Configure OX mail account context=2707 'testmail@domain.tld'
Failed to configure OX account context=2707: 'testmail@domain.tld': No such user 7 in context 2707
Cause
This user has been manually (re)created on OpenXchange side which has lead to an inconsistency between OpenXchange and OA database - the user IDs is different.
Resolution
Contact Odin Technical Support to correct the user ID in OA database.