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Article ID: 123783, created on Dec 3, 2014, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation

Symptoms

OpenXchange task fails with the following error:

Task ID     3957772
Queue name  aps_application_instance2425
Task name   APS application 'Open-Xchange', id 109, instance 2425 -> service 'account', instance 19014: executing configuration script
Belongs to groups   user11239_2425_334404770
Subscription ID     1000001
Queue status        Failed
Start not earlier than  Mar-17-2014 10:57
Method name     taskExecuteApplicationInstanceScript on OBJREF:SaaSManagerTasks:0:getAPSExternalTasks:0
Last execution output   Execution of configuration script for instance with id 19014 of service with id account of instance with id 2425 of application with id 109 failed - returned value: -1 output: '' errors: 'Configure OX mail account context=2707 'testmail@domain.tld'
Failed to configure OX account context=2707: 'testmail@domain.tld': No such user 7 in context 2707

Cause

This user has been manually (re)created on OpenXchange side which has lead to an inconsistency between OpenXchange and OA database - the user IDs is different.

Resolution

Contact Odin Technical Support to correct the user ID in OA database.

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