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Article ID: 123782, created on Dec 3, 2014, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.5


Provider has modified Service Template and added Lync APS2.0 resources to it. After subscriptions were synchronized with the template, new Lync resources were added to them, however clicking Manage in the Lync section of CCP Home page results in the error:

Can't find menu item for view http://LyncHPv2/1#users.view


An unforeseen error occurred. Please contact support@provider.tld.
Error ID: 1407353723911


This issue is caused by the bug POA-87800: when APS2.0 resources are added to existing subscription, auto-provisioning does not happen.


Please contact your Account Manager to trace the status of POA-87800. As a workaround, please use the attached script to fix the issue.

How it should be used:

  • Verify that the resource Microsoft Lync Hosting Pack Organization is present in the problem subscription

  • Run the script. Example:

    sh 1000001

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e

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