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Article ID: 123660, created on Nov 24, 2014, last review on Nov 24, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5


The migration from the Windows-based source server failed with the following error in the /ppa-transfer/debug.log:

[2013-11-17 06:57:00,209] [ERROR] |copy-content| Failed to perform an action on subscription '': Failed to copy content of subscription. Exception message: Command
 {rsync} --no-perms -t --out-format %f -r rsync://{source_ip}/vhosts/{sub_name}/ {target_path} with arguments {'target_path': u'/cygdrive/c/Inetpub/vhosts/', 'sub_name': ''
, 'rsync': u'C:\\migrator\\rsync\\bin\\rsync.exe', 'source_ip': ''} failed with exit code 5:
stderr: @ERROR: chdir failed
rsync error: error starting client-server protocol (code 5) at main.c(1506) [Receiver=3.0.7]

Also on the source server the following error in the C:\Program Files (x86)\ICW\rsyncd.log can be found:

[2544] rsync: chdir / failed: Permission denied


The service RsyncServer on the source server started under wrong user who does not have required permissions.


To fix the issue please perform the following steps:

  1. Login into the sorce server as Administrator

  2. Go to Services and change user for the service RsyncServer to Administrator.

  3. Restart the RsyncServer service

  4. Re-start the migration.

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