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Article ID: 123602, created on Nov 19, 2014, last review on Jul 22, 2015

  • Applies to:
  • Plesk Automation 11.5


Unable to crate new customer in PA. The task Create the user account with the username failed with the message:

Unable to find the built-in user for the account with ID 14.


This is the internal issue with id PPA-748; the issue is already fixed in PA 11.5 microupdate #7(PA 11.5 release notes)


Update PA to the latest version:

/usr/local/ppa/bin/ppa_update --install-updates

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