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Article ID: 123576, created on Nov 18, 2014, last review on Nov 18, 2014

  • Applies to:
  • Business Automation 5.5


TTS is enabled and configured in PBA. One of the ticket statuses (e.g. Stalled) is disabled in PBA Home > System > Settings > Helpdesk > Statuses. As a result there are may failed tasks like below:

Event Handler   TTS Notify Tickets TTS RemindDueTickets
Status Failed
Comments Execution Failed: StalledTicket Status is undefined.


The issue is caused by the bug with id #PBA-60009 ("TTS Notify Tickets event fails if some ticket status is disabled").

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