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Article ID: 123566, created on Nov 17, 2014, last review on Nov 24, 2014

  • Applies to:
  • Plesk Automation 11.5


No FTP Access icon available when logged in as owner of subscription.

If login to subscription as admin icon is shown and additional ftp users are persist.

Additional ftp users do not persist on web service node


After additional ftp users were created Service template was changed/updated on the another one with disabled parameter Additional FTP accounts management.


To fix the issue please perform the following steps:

  1. Go to Service Template > Parameters tab > Edit

    set Additional FTPaccounts management to true.

  2. Go to Service Template > General tab

    Click to Apply Template Limits and Parameters

  3. On the management node run the follwoing command:

    /usr/local/psa/bin/repair --reconfigure-ftp-site -webspace-name domain.tld  

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