Symptoms

After upgrade to PBA-E 5.5 cancellation orders are not shown in custom order queues ( Home > Operations > Orders ).

Cause

In PBA-E 5.5 Cancellation Orders (CL) are replaced with new order type Cancellation (CF). For more infromation please refer to the KB article #118102.

Resolution

Please add the new order queue details for CF orders in necessary Order Queue ( Home > System > Settings > Order Processing >Order Queues > [orderqueue] > Order Queue Details ).

Internal content