Symptoms

Payment was manually attached to the order. Is it possible to find who attached payment to the order?

Answer

It is possible to find it in /usr/local/bm/log/BM.log.

  1. Check the time when order went from Waiting for Payment status to Provisioning in Top > Operations > Orders > [order] > Status History (PBA-E 5.5 and later) or Top > Operation Director > Sales Orders > [order] > Order Log (PBA-E 5.4 and earlier).

  2. In /usr/local/bm/log/BM.log check for the method AttachPaymentToOrder at the time from step 1. It will look like:

    Entering method BM_Container::Worker1.3.AttachPaymentToOrder(user = XXX, transaction = 1778820, SID = 2724662, lang = en, HP)

where XXX is id of the user who did it.

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