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Article ID: 123394, created on Nov 4, 2014, last review on Nov 4, 2014

  • Applies to:
  • Business Automation 5.5


Order has status Long Running Operation due to License Provisioning Item is in Waiting status. Though licenses were actually installed.

Issue only appears in case some additional license is purchased in the same order with main license. E.g. 'VPS Security Core for Plesk 12 with Complete Atomicorp ModSecurity Rules' is purchased with the main Plesk 12 license.


Issue has been reported as bug #PBA-59197.


As a workaround for stuck orders, trigger the same Upgrade Completed event once again, that means:

  • get the ids of Provisioning Items which are in "Waiting" status(Home>Operations>Orders>[long_running_order]>Provisioning Items);
  • go to Home>System>Settings>Events>Upgrade Completed>Event Log;
  • search by item id(from first step) in Parameter field and locate event with parameters like

    OrderItemID=[item_id_from first_step]; IssuedSuccessfully=1; Message=License was installed successfully.
  • click on event;
  • click Resubmit button in the event.

The order should complete successfully.

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