Order has status Long Running Operation due to License Provisioning Item is in Waiting status. Though licenses were actually installed.
Issue only appears in case some additional license is purchased in the same order with main license. E.g. 'VPS Security Core for Plesk 12 with Complete Atomicorp ModSecurity Rules' is purchased with the main Plesk 12 license.
Issue has been reported as bug #PBA-59197.
As a workaround for stuck orders, trigger the same Upgrade Completed event once again, that means:
- get the ids of Provisioning Items which are in "Waiting" status(
- go to
Home>System>Settings>Events>Upgrade Completed>Event Log;
search by item id(from first step) in
Parameterfield and locate event with parameters like
OrderItemID=[item_id_from first_step]; IssuedSuccessfully=1; Message=License was installed successfully.
- click on event;
Resubmitbutton in the event.
The order should complete successfully.