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Article ID: 123284, created on Oct 27, 2014, last review on Oct 27, 2014

  • Applies to:
  • Business Automation


Cannot place order for transferring domain, the error is displayed:

Can not transfer unexisting Domain.


Registrar replied that domain is not available for transfer. To find the real reason please check registrar log /usr/local/bm/log/[REGISTRAR_NAME].log and look for reason tag there. For example:

<?xml version='1.0' encoding="UTF-8" standalone="no" ?>
<!DOCTYPE OPS_envelope SYSTEM "ops.dtd">
    <item key="protocol">XCP</item>
    <item key="object">DOMAIN</item>
    <item key="response_text">Query successful</item>
    <item key="action">REPLY</item>
    <item key="attributes">
      <item key="transferrable">0</item>
      <item key="noservice">0</item>
      <item key="reason">Domain status serverTransferProhibited does not allow for transfer</item>
    <item key="response_code">200</item>
    <item key="is_success">1</item>

Also you can check it via whois:

# whois xxxxxxx.tld
Domain Status: serverTransferProhibited


Check registrar log to find out the reason in registrar's response. If it is due to restriction from the registrar side (as in example above), kindly contact the registrar for further clarification on domain transfer restriction to resolve the issue.

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